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Update from the City of Cedar Hill

Be sure you, your business, and employees are safe, and avoid costly challenges

Business Owners, Workforce, Residents, and Constituents, please heed City Leadership's advice to keep yourself and your neighbors safe as we move through unprecedented winter weather in North Texas. 

The City of Cedar Hill is continuing to monitor and respond to this severe winter weather event. All indications are that we will continue to feel the impacts of this situation for a few days. Oncor has advised that ERCOT, the state electric grid operator, cannot predict when grid conditions will stabilize and bring enough power generation online to rotate these outages among customers. This means that many customers who are out of power may continue to experience outages for some time.
  • We have activated our Emergency Operations Center to monitor and assist in cascading effects of the weather and power outages, such as plumbing issues, water main breaks, delayed trash service, and sanding operations for hazardous road conditions.
  • We ask you to join ongoing efforts. Reach out and check on your neighbors, and help them if you can. Your neighbor could be in serious trouble during these outages, especially if they are elderly or medically vulnerable.
  • We’ve compiled the information below about resources for residents and impacted city services. Please share with your friends and neighbors. Follow the City on Facebook or Twitter, or visit for the latest updates
  • We sincerely appreciate all that you do to serve, help, and strengthen this community.



Cedar Hill residents without power are invited to the Zula B. Wylie Public Library, 225 Cedar Street, to warm up. The facility will remain open 24/7 until the weather improves. Masks and social distancing inside the facility will be required.
  • Transportation will not be provided; please drive with caution
  • Since we are limited in space, pets will not be allowed in the facility, but the Tri-City Animal Shelter can provide limited accommodations
  • No sleeping bags or cots
  • Coffee will be provided; residents may bring their own snack.


CLOSURES AND DELAYS --  click here to see updates on closures and delays.

Due to the hazardous road conditions caused by the current winter weather, all City of Cedar Hill offices and facilities will remain closed on Wednesday, February 17, including the Cedar Hill Government Center, the Alan E. Sims Recreation Center, and the Tri-City Animal Shelter. All essential services, including Police, Fire, Streets, and Utilities, will continue operations. City services for most departments are available online at

Many residents have reported frozen pipes. Frozen water in pipes expands, putting pressure on pipes and possibly causing leaks or breaks.
Follow these steps to identify and respond to frozen pipes:
1. Identify frozen pipes. If your faucets aren't running or your toilet is not refilling, there's a good chance you have frozen pipes. 
2. If you suspect frozen pipes, turn off your water to prevent pipes from bursting. If you can find your house shut-off valve (show in the diagram below), you can shut it off yourself. DO NOT ATTEMPT to access the meter box. If you need assistance in shutting off your water, contact (972) 780-6643.  If, despite your best efforts, your have burst or broken pipes and water is entering your home, call 9-1-1 for an emergency water shut off.
House Water Shut off
4. Once your water is shut off, begin to thaw your pipes using the tips below from the American Red Cross:
  • If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.
  • Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
  • Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.
  • Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.
5. When your pipes are thawed and you're turning water back on, be sure to open the valve slowly.
6. If you have damage, click here for tips from the Texas Department of Insurance on selecting a contractor, filing claims, and reporting price gouging.
TRASH / RECYCLING SERVICE - expect delays; thank you for your patience.
Trash service was suspended for Monday, February 15, and Tuesday, February 16. We are monitoring street conditions and will resume service as soon as it is safe to do so.
Please use 9-1-1 for life-threatening emergencies, not power outage reports. To report a power outage or for the latest information, call 1-888-313-4747 or visit:
The City of Cedar Hill continues to call and push Oncor for better restoration ETAs within our city. The power issues we are experiencing are causing numerous issues city-wide. Our 9-1-1 communications center is experiencing a high volume of calls in regard to power outages. This is an Oncor issue, so any questions please contact the Oncor outage system: 1-888-313-4747. We are aware of neighborhoods and areas that have been without power for several hours. We are pushing Oncor to get these areas up and running.
Energy Conservation Tips
  • Lower your thermostat to at least 68 degrees. Consider wearing additional layers of clothing and turning down the thermostat even lower.
  • Businesses should minimize energy usage as much as possible.
  • Lower the water heater temperature to 120 degrees because it can account for as much as 25 percent of the energy consumed in your home.
  • Unplug electronic devices and turn off lights that are not in use. By conserving electricity, you are also helping to conserve natural gas which keeps the power on.
  • Reduce shower time and avoid baths. Showering accounts for about 40 percent of your home's hot water use.
  • Refrain from using large appliances like your washer, dryer, oven, and dishwasher for the next few days. When in use, limit opening the oven door to prevent wasted energy.
  • Keep your fireplace damper closed unless a fire is burning. Leaving the damper open is like keeping a window wide open – warm air goes right up the chimney!
  • If you have a pool, do not use the pool heater. Instead, run your pool pump during the coldest part of the day to circulate the water and prevent freezing.


Like Oncor, Atmos Energy is experiencing a huge demand for natural gas services. This has caused low pressure and even complete loss of pressure in some areas. This is a statewide issue. Atmos has asked that people conserve natural gas usage to limit the stress on the system. Anyone experiencing natural gas issues should call the Atmos Call Center: 1-888-286-6700.
Ways to Stay Safe at Home
  • Never use an oven or a gas stove-top to heat your home.
  • Protect natural gas meters. Natural gas meters are weather-proof; however, to ensure that the meter keeps working smoothly, remove snow and ice from natural gas meters with a broom or brush. Never kick or chip snow and ice away with a hard object.
  • Minimize the risk of frozen pipes. Leave faucets running at a trickle, leave cabinet doors open, and close all doors and windows to keep heat inside.
  • If you think you smell gas, act fast! Leave the area immediately and from a safe distance call 911 and the Atmos Energy emergency number at 1-866-322-8667.
ESSENTIAL SERVICES NOT AFFECTED - click here to access city departments
Emergency Services - emergency services will continue to operate as usual—Call 9-1-1 for emergencies.
Streets - sanding crews will operate throughout the latest winter storm. Their priorities are clearing access for public safety, major intersections, and non-TxDOT bridges. Due to the massive power outages, several traffic signal issues have been reported. Crews are responding and working on these as they can.
Road conditions are expected to deteriorate this evening and overnight. Stay home and off the roads, if possible. If you have to travel, use extreme caution – go slow and give other cars plenty of space.
Cover exposed pipes and faucets. Run water, even at a trickle, to help prevent your pipes from freezing. Open the kitchen and bathroom cabinet doors to allow warmer air to circulate the plumbing. Be sure to move any harmful cleaners and household chemicals out of the reach of children. Keep the garage doors closed if there are water lines in the garage. Learn more about protecting your pipes and find out what to do if you suspect you have frozen pipes.
If, despite your best efforts, your pipes have burst or broken and you need the water shut off, you can call Utility Services:
Monday through Friday, 8 a.m. to 5 p.m. - (469) 272-2931
After Hours - (972) 780-6643
City of Cedar Hill | 285 Uptown Blvd., Cedar Hill, TX 75104